Return & Refund Policy

At Jewels Al Bahrain, we want you to be happy with your purchase.

Returns

You may request a return within 7 days of receiving your order, provided that:

• The item is unused and in its original condition.
• The item is returned with its original packaging.
• The item has not been damaged, altered, or worn.
• Proof of purchase or order details are provided.

Non-Returnable Items

For hygiene and safety reasons, certain items such as earrings, personalized/custom-made jewelry, and clearance items may not be eligible for return unless they arrive damaged or defective.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review the issue and provide an appropriate solution.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the original payment method. The time required for the refund to appear may depend on your payment provider.

Return Shipping

Return shipping costs may be the customer's responsibility unless the item is defective, damaged, or incorrectly sent by us.

Contact Us

For return or refund requests, please contact Jewels Al Bahrain through the contact details provided on our website and include your order number and reason for the request.

Jewels Al Bahrain reserves the right to refuse returns that do not meet the conditions stated above.